Refund policy

Return & Refund Policy

Thank you for shopping with GripReady.

We want our return and refund process to be clear and reasonable. Please review this policy carefully before placing an order or returning a product.

This policy applies to purchases made directly through https://gripready.com.

1. Return Period

You may request a return within 30 calendar days after the date your order is shown as delivered.

To be eligible for a discretionary return, the product must:

  • Be unused, unworn, unwashed, uninstalled, and unaltered

  • Be in substantially the same condition in which it was received

  • Include the original packaging, tags, manuals, accessories, components, and promotional items

  • Show no signs of chalk, liquid chalk, tape residue, sweat, skin oils, mounting, drilling, modification, or climbing use

  • Be accompanied by valid proof of purchase from GripReady

A return request submitted after the applicable return period may be declined unless otherwise required by applicable law.

2. Return Authorization

Before sending any product back, contact us at:

Email: housbirdcempo@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs or videos when the item is damaged, defective, incorrect, incomplete, or materially different from its description

If the return is approved, we will provide return instructions and the applicable return address.

Do not return a product to the address printed on the original shipping label unless we specifically instruct you to do so. Fulfillment addresses and authorized return addresses may be different.

Returns sent without contacting us first may be delayed, refused, or returned to the sender where permitted by applicable law.

Receiving return instructions does not guarantee a refund. Returned products remain subject to inspection and the terms of this policy.

3. Return Shipment Deadline

After return instructions are issued, the product should be shipped within 14 calendar days.

We may close a return request if:

  • The product is not shipped within the stated period

  • Valid tracking information is not provided

  • The returned package cannot be identified

  • The returned product is different from the approved return

Any rights that cannot legally be limited by this deadline remain unaffected.

4. Non-Returnable Products

Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, the following products cannot be returned:

  • Gift cards

  • Customized, personalized, or made-to-order products

  • Products clearly identified as final sale before purchase

  • Opened or used chalk, liquid chalk, grip products, balms, creams, salves, skin-care products, hygiene products, or other consumable items

  • Products with broken hygiene seals or safety seals

  • Used climbing, training, protective, or safety-related equipment

  • Products that have been mounted, installed, drilled, chalked, taped, washed, altered, repaired, or modified

  • Products damaged through misuse, improper storage, improper installation, normal wear, accidents, or failure to follow instructions

  • Products missing original components, accessories, packaging, manuals, tags, or labels

  • Products purchased from another seller, marketplace, or website

For safety reasons, products represented as load-bearing, protective, fall-related, or safety-critical must be unused and returned with all original labels, documentation, packaging, and seals intact.

5. Change-of-Mind Returns

A change-of-mind return includes situations where:

  • You no longer want the product

  • You ordered the wrong size, color, model, or quantity

  • The product does not fit your personal preference

  • The product is incompatible with your wall, training area, climbing setup, or other equipment

  • You did not review the product dimensions, specifications, materials, warnings, or compatibility information before ordering

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs

  • Original shipping charges are not refundable

  • Expedited shipping charges are not refundable

  • Customs duties, import taxes, brokerage charges, and similar fees are not refundable by GripReady

  • The customer is responsible for the package until it is received at the authorized return address

We strongly recommend using a trackable and appropriately insured shipping method. GripReady is not responsible for a discretionary return that is lost or damaged while being shipped back by the customer.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible. We recommend contacting us within 7 calendar days after delivery so that we can investigate the issue efficiently.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the shipping package and label

  • Photographs of any damage to the packaging

  • The product label, serial number, or model number when applicable

Please keep the product, packaging, accessories, manuals, and shipping materials until the claim has been resolved.

After reviewing the information, we may provide an appropriate remedy, which may include:

  • Replacement parts

  • A replacement product

  • A partial refund

  • A full refund

  • Return instructions with a prepaid return label or reimbursement of reasonable return shipping costs

  • Another remedy required by applicable law

The appropriate remedy will depend on the nature of the issue, product availability, supporting evidence, and applicable law.

The recommended 7-day reporting period does not eliminate any non-waivable rights provided by applicable law.

7. Product Variations and Minor Differences

Minor differences that do not materially affect the product’s function may not qualify as defects.

These may include reasonable variations in:

  • Color caused by screen or lighting differences

  • Texture, finish, stitching, grain, or surface appearance

  • Packaging design

  • Product labeling

  • Measurements within a reasonable manufacturing tolerance

  • Minor cosmetic details that do not affect normal use

This section does not apply when the product is materially different from its description or when applicable law provides otherwise.

8. Refund Inspection

After a returned product is received, we will inspect it to determine whether it satisfies this policy.

We aim to complete the inspection within 5 business days, although additional time may be required for complex, incomplete, or high-volume claims.

We will notify you by email whether the refund has been approved, partially approved, or declined.

A refund may be declined or reduced where permitted by law if:

  • The returned product shows signs of use

  • The product has been damaged after delivery

  • Parts, packaging, accessories, manuals, or promotional items are missing

  • The product was installed, mounted, altered, washed, chalked, taped, or modified

  • The returned product is not the product originally purchased

  • The product’s value has been reduced by handling beyond what was reasonably necessary to inspect it

  • The return involves false, misleading, altered, or incomplete information

  • The return does not otherwise satisfy this policy

We may request additional information before completing our review.

9. Refund Method and Processing Time

Approved refunds will generally be issued to the original payment method used for the purchase.

We do not guarantee that a refund can be sent to a different card, bank account, digital wallet, or individual.

We generally initiate approved refunds within 5–10 business days after completing the return inspection.

After we initiate the refund, your bank, card issuer, payment processor, or financial institution may require additional time to post the funds to your account. This additional processing time is outside our control.

Shipping charges are refundable only when:

  • The return resulted from an error by GripReady

  • The entire order was not shipped and a refund of shipping charges is required

  • The product was verified as damaged, defective, or incorrectly supplied

  • Applicable law requires the shipping charge to be refunded

10. Partial Refunds

Where permitted by applicable law, a partial refund may be issued when:

  • Only part of a multi-item order is returned

  • Only part of the product is defective

  • Replacement parts reasonably resolve the issue

  • The customer agrees to keep a product with a minor issue

  • The returned product has diminished in value

  • Components, accessories, packaging, or promotional items are missing

Any proposed partial refund must be accepted by the customer before the claim is treated as resolved, unless applicable law permits otherwise.

11. Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind, sizing, preference, or compatibility issues.

For these situations, you may be asked to return the original product and place a new order.

For damaged, defective, incorrect, or incomplete products, we may offer a replacement or replacement parts after reviewing the claim.

Replacement availability is not guaranteed. If an appropriate replacement is unavailable, we may offer another remedy under this policy.

A replacement product does not create a new return period beyond what is required by applicable law. However, a verified replacement defect will still be reviewed fairly.

12. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

A cancellation request is not guaranteed because orders may enter processing shortly after they are placed.

An order can generally be canceled only if it has not:

  • Entered fulfillment

  • Been packed

  • Been transferred to a shipping carrier

  • Been assigned tracking information

  • Been shipped

A change or cancellation is confirmed only when you receive written confirmation from GripReady.

If the order cannot be canceled before shipment, you may request a return after delivery in accordance with this policy.

If we cannot ship an order within the promised time, we will provide the customer with the options required by applicable law, which may include agreeing to a delay or canceling the unshipped order for a refund.

13. Refused and Undeliverable Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • An invalid postal code

  • An unavailable recipient

  • Failure to collect the package

  • Refused delivery

  • Repeated unsuccessful delivery attempts

  • Customs or import clearance failure

  • An address that cannot be serviced

If a package is returned for a reason not caused by GripReady, we may offer:

  • Reshipment after payment of additional shipping costs

  • A refund of the eligible product price after deducting non-refundable shipping costs and other amounts permitted by law

We will contact you when reasonably possible before taking further action.

14. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping address before submitting an order.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing has begun.

GripReady is not responsible for loss or additional expenses caused by an incorrect or incomplete address supplied by the customer, except where the problem resulted from our error or applicable law provides otherwise.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Confirm that the shipping address on the order is correct

  • Check around the delivery location

  • Ask household members, neighbors, reception staff, or building management

  • Review any delivery photograph or carrier notice

  • Contact the shipping carrier

  • Contact GripReady with your order number and relevant carrier information

We may assist with a carrier investigation or claim when reasonably possible.

A tracking status showing delivery does not automatically determine the outcome of a claim. Each claim will be reviewed based on the available evidence, carrier records, delivery location, and applicable law.

A refund or replacement is not automatically guaranteed for packages lost or stolen after confirmed delivery.

16. Multiple-Item and Promotional Orders

When returning a product purchased as part of a bundle, set, multi-buy offer, free-gift promotion, or other promotion:

  • All required components may need to be returned

  • The refund may be recalculated based on the products kept

  • The value of an unreturned free gift may be deducted where permitted by law

  • Promotional discounts may be recalculated if the original purchase no longer qualifies for the promotion

Any deduction will be limited to amounts reasonably connected to the original promotion and permitted by applicable law.

17. Fraudulent or Abusive Returns

GripReady may decline, limit, or investigate a return where permitted by law if there is reasonable evidence of:

  • Return fraud

  • Product substitution

  • Altered or falsified evidence

  • Repeated abusive return behavior

  • Deliberate product damage

  • Unauthorized payment activity

  • Use of a product followed by an improper return attempt

  • A return involving a product not sold by GripReady

We may request identification or additional order information when reasonably necessary to investigate suspected fraud, subject to our Privacy Policy and applicable law.

18. International Orders

Customers placing international orders are responsible for reviewing local import requirements before purchasing.

Unless the return resulted from our error or applicable law requires otherwise:

  • International return shipping is the customer’s responsibility

  • Customs duties, taxes, brokerage fees, handling fees, and import charges are not refundable by GripReady

  • The customer is responsible for return customs declarations

  • GripReady is not responsible for a return delayed, rejected, seized, or destroyed by customs because of inaccurate documentation supplied by the sender

Do not mark a returned product as a gift or provide inaccurate customs information.

19. Manufacturer Warranties

Some products may include a separate manufacturer warranty.

A manufacturer warranty is separate from this Return & Refund Policy. Warranty terms, coverage, exclusions, and procedures are determined by the applicable manufacturer.

The existence of a manufacturer warranty does not limit any consumer rights that cannot legally be excluded.

20. Policy Abuse, Mistakes, and Pricing Errors

We reserve the right to correct genuine administrative, technical, pricing, inventory, or description errors, subject to applicable law.

If a material error affects an order, we may contact the customer to:

  • Confirm corrected information

  • Offer an alternative

  • Cancel the affected item

  • Issue an appropriate refund

We will not use this provision to avoid an otherwise valid return, refund, or legal obligation.

21. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded, restricted, or waived.

Where this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control.

22. Contact Information

For return and refund questions, contact:

Store Name: GripReady
Website: https://gripready.com
Email: housbirdcempo@gmail.com

Email is our primary customer support channel.

We aim to respond within 1–2 business days, Monday through Friday, excluding public holidays and unusually busy periods.

Last updated: July 14, 2026