Shipping policy

Shipping & Delivery Policy

Thank you for shopping with GripReady.

This Shipping & Delivery Policy explains how orders placed through GripReady are processed, shipped, tracked, and delivered. Please review this policy before placing an order.

This policy applies to purchases made directly through https://gripready.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding weekends and public holidays.

Processing may take up to 5 business days during:

Holidays and peak shopping periods
High-demand product launches
Inventory verification
Payment or fraud-prevention reviews
Address verification
Unexpected fulfillment delays

Processing time refers to the period required to prepare an order for shipment. It does not include the time required for a shipping carrier to deliver the package after dispatch.

Placing an order does not guarantee immediate shipment or product availability. If an ordered product becomes unavailable, we will contact the customer and provide an appropriate option, which may include waiting for restocking, selecting an alternative where available, or receiving a refund for the unavailable product.

2. Order Confirmation

After placing an order, customers should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we received the order. It does not necessarily confirm that:

Payment has been successfully completed
The order has passed verification
Inventory has been allocated
The order has been shipped
A cancellation or modification request has been approved

Customers are responsible for entering an accurate email address and reviewing their order information before completing checkout.

Please check spam, junk, or promotional email folders if an order confirmation is not visible.

3. Shipping Fee

GripReady generally charges a flat shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed during checkout before the order is submitted.

Separate packages sent as part of the same original order will generally not result in an additional standard shipping fee.

Additional shipping charges may apply when:

A customer requests reshipment
A package is returned because of an incorrect or incomplete address
A delivery is refused or left unclaimed
A destination requires a special delivery service
The customer requests an available expedited or upgraded shipping option
Additional charges are clearly disclosed and accepted before payment

The flat shipping fee does not include customs duties, import taxes, brokerage charges, or other government-imposed fees that may apply to an international shipment.

Shipping charges are generally non-refundable after an order has been shipped, except when the refund is required by applicable law or the shipment problem was caused by an error attributable to GripReady.

4. Shipping Availability

Shipping availability depends on:

The customer’s destination
Product restrictions
Carrier coverage
Product dimensions and weight
Customs and import requirements
Fulfillment availability
Applicable laws and regulations

Available shipping destinations are shown during checkout.

The ability to enter an address does not guarantee that every product can be shipped to that destination. If we discover that an order cannot be shipped to the address provided, we will contact the customer and provide an appropriate resolution.

We reserve the right to decline or cancel a shipment to a location that:

Cannot be serviced by available carriers
Is subject to legal or carrier restrictions
Presents an unreasonable risk of loss or fraud
Does not permit delivery of the ordered product
Requires documentation that cannot reasonably be provided

Any canceled, unshipped product will be refunded in accordance with applicable law.

5. Estimated Delivery Time

Estimated delivery times begin after an order has been shipped. They do not begin on the date the order was placed.

Typical estimated delivery times are:

United States: approximately 5–10 business days after shipment

International destinations: approximately 10–20 business days after shipment

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery time may vary because of:

Carrier operating conditions
Destination and delivery accessibility
Weather or natural disasters
Public holidays
Seasonal shipping volume
Customs inspection or clearance
Transportation interruptions
Labor disruptions
Incorrect or incomplete address information
Recipient unavailability
Security screening
Events beyond the reasonable control of GripReady

A delivery estimate does not guarantee arrival on a particular date unless GripReady expressly confirms a guaranteed service in writing.

Customers should not schedule competitions, climbing sessions, travel, events, installation work, or other time-sensitive activities based solely on an estimated delivery date.

6. Shipment Delays

We aim to ship orders within the timeframe communicated on the product page, checkout page, order confirmation, or other applicable order communication.

If we determine that an order cannot be shipped within the promised timeframe, we will provide notice and the options required by applicable law. These options may include:

Agreeing to a revised shipping timeframe
Canceling the delayed portion of the order
Canceling the entire unshipped order
Receiving a refund for canceled and unshipped products

We may request the customer’s consent before continuing with a materially delayed shipment.

Delivery delays occurring after the package has been transferred to a carrier will be reviewed according to the circumstances, carrier information, and applicable law.

GripReady does not guarantee compensation for every carrier delay, weather delay, customs delay, or event outside our reasonable control.

7. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation email will be sent after the order has been dispatched.

The shipping confirmation may include:

Tracking number
Carrier information
Tracking link
Products included in the shipment
Estimated delivery information

Tracking information may take several business days to become active or display movement after a shipping label has been created.

A shipping label being created does not always mean the package has already been physically accepted or scanned by the carrier.

Tracking events are supplied by third-party shipping carriers. GripReady does not control the timing or accuracy of every carrier scan.

If tracking does not update for an extended period, contact us at housbirdcempo@gmail.com with your order number.

8. Shipping Carriers

GripReady works with third-party carriers and logistics providers selected according to the destination, product, package size, fulfillment location, and available service.

The carrier shown at checkout or in an order communication may change when reasonably necessary to complete delivery.

Unless a specific carrier service is expressly purchased and confirmed, customers cannot require delivery through a particular carrier.

Carrier availability may include national postal services, regional delivery providers, and private shipping companies.

9. Split Shipments

Orders containing multiple products may be divided into separate shipments.

This may occur when:

Products are stored at different fulfillment locations
Products become ready for shipment at different times
Package dimensions or carrier restrictions require separation
Separate shipment helps avoid unnecessary delay
Products require different handling methods

Separate shipments may:

Arrive on different dates
Use different carriers
Have different tracking numbers
Originate from different fulfillment locations

A customer should not assume that an order is incomplete solely because only part of the order arrives first.

Where possible, tracking information will be provided for each shipment.

10. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

The address should include, when applicable:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City
State or province
Postal or ZIP code
Country
Valid telephone number when required for delivery

GripReady is not responsible for a delay or additional cost caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer, except where the problem resulted from our error or applicable law provides otherwise.

11. Address Changes

Address changes are not guaranteed.

An address may no longer be changed after an order has:

Entered processing
Been packed
Been transferred to a fulfillment provider
Had a shipping label created
Been accepted by a carrier
Been shipped

An address change is confirmed only when GripReady provides written confirmation by email.

Sending an address-change request does not by itself modify an order.

GripReady is not responsible for an address change sent directly to a carrier unless the change was separately authorized and confirmed by the carrier.

12. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

Returned to the sender
Held for collection
Redirected by the carrier
Destroyed or abandoned in accordance with carrier or customs procedures

If the package is returned to an authorized location, we may offer:

Reshipment after payment of applicable shipping costs
A refund of the eligible product price, excluding non-refundable shipping charges and other amounts permitted by law

Reshipment is subject to product availability and confirmation of a valid address.

We cannot guarantee recovery or refund of a package delivered to an incorrect address entered by the customer.

13. Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery and collecting packages when required.

A package may be returned because of:

Refused delivery
Failure to collect the package
Repeated unsuccessful delivery attempts
Recipient unavailability
Failure to pay applicable customs or import charges
Failure to provide information requested by a carrier or customs authority

If a package is returned for a reason not caused by GripReady, additional shipping charges may apply before reshipment.

If a refund is approved, original shipping charges and return-related carrier charges may be deducted where permitted by applicable law.

Refusing a package does not automatically create an approved return or guarantee a full refund.

14. Delivery Attempts and Signature Requirements

Certain shipments may require:

A recipient signature
Proof of age where legally required
Identity verification
Collection from a carrier facility
Delivery appointment
Additional contact information

These requirements may be determined by the carrier, destination, product value, or applicable law.

Customers are responsible for monitoring tracking information and responding to reasonable delivery instructions.

Failure to complete a required delivery step may result in delay, return, or additional charges.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

Confirm that the shipping address is correct
Check entrances, porches, mailrooms, parcel lockers, side doors, and other delivery locations
Ask household members, neighbors, reception staff, or building management
Review any delivery photograph or carrier notice
Allow a reasonable period for a premature delivery scan to update
Contact the shipping carrier
Contact GripReady with the order number and relevant delivery information

GripReady may assist with a carrier investigation or claim when reasonably possible.

A delivered tracking status does not automatically determine the final outcome of a claim. We may review:

Carrier records
Delivery photographs
Geographic delivery information
Signature information
Address accuracy
Customer statements
Previous delivery history
Other reasonably available evidence

A refund or replacement is not automatically guaranteed when a package is reported lost or stolen after confirmed delivery.

This section does not limit any right or remedy that cannot legally be excluded.

16. Lost Packages

A shipment may be considered potentially lost when:

Tracking has not updated for an unusually long period
The carrier confirms that the package cannot be located
The package has not arrived after the carrier’s investigation period
The carrier identifies the shipment as lost

Please include:

Order number
Tracking number
Delivery address
Description of the problem
Any carrier case or claim number

We may request that the customer cooperate with a carrier investigation.

After reviewing the available information, an appropriate resolution may include:

Continued delivery investigation
Replacement shipment
Refund
Store credit, when voluntarily accepted
Another remedy required by applicable law

The appropriate resolution depends on carrier findings, product availability, supporting evidence, and applicable law.

17. Damaged Packages

Customers should inspect packages promptly after delivery.

If a shipment or product arrives damaged, contact us as soon as reasonably possible. We recommend reporting visible shipping damage within 7 calendar days after delivery.

Please provide:

Order number
Clear photographs of the outer package
Photographs of the shipping label
Photographs or videos of the damaged product
Photographs of internal packaging
Description of missing or damaged components

Keep all products, packaging, labels, manuals, accessories, and shipping materials until the claim is resolved.

Do not discard a damaged product or package unless GripReady or the carrier instructs you to do so.

The recommended reporting period does not eliminate any mandatory rights provided by applicable law.

18. Customs, Duties, and Import Charges

International orders may be subject to:

Import duties
Value-added tax
Sales or consumption taxes
Customs processing charges
Brokerage fees
Carrier handling fees
Other government-imposed charges

Unless expressly stated during checkout, these charges are not included in the product price or GripReady shipping fee.

The recipient is generally responsible for charges imposed by the destination country, customs authority, or carrier.

GripReady does not control or determine these charges.

Customers are responsible for reviewing the import rules applicable to their destination before ordering.

A customer should not ask GripReady to:

Declare an inaccurate product value
Describe merchandise as a gift when it is not a gift
Use an inaccurate customs classification
Provide false or misleading customs information

We will not knowingly provide false customs documentation.

19. Customs Delays and Restrictions

International shipments may be opened, inspected, delayed, held, rejected, returned, confiscated, or destroyed by customs or another government authority.

GripReady cannot guarantee customs clearance or a specific clearance timeframe.

Customers are responsible for confirming that the ordered product may legally be imported and used in their destination.

If an order is returned because of a destination restriction, unpaid import charge, missing customer documentation, or refusal to cooperate with customs, the refund may exclude shipping charges and other non-recoverable costs where permitted by law.

This section does not apply when the customs issue resulted from inaccurate documentation supplied by GripReady.

20. Product and Shipping Restrictions

Some climbing, training, grip-care, or indoor climbing products may be subject to destination-specific shipping restrictions because of:

Liquid or chemical contents
Aerosol or flammable ingredients
Package dimensions
Carrier restrictions
Import requirements
Safety classifications
Local regulations

Examples may include certain liquid chalk products, skin-care products, adhesive products, cleaners, or other regulated materials.

Availability on the website does not guarantee that every product can be shipped to every destination.

If a product cannot legally or practically be shipped, we may cancel the affected item and issue an appropriate refund.

21. Order Changes and Cancellations

A request is not guaranteed because orders may enter processing shortly after purchase.

An order can generally be canceled only if it has not:

Entered fulfillment
Been packed
Had a shipping label created
Been transferred to a carrier
Been shipped

A cancellation is confirmed only when GripReady provides written confirmation.

If cancellation is no longer possible, the customer may request a return after delivery in accordance with the Return & Refund Policy.

22. Fraud Prevention and Order Verification

To protect customers and the store, we may review an order for possible fraud, unauthorized payment, address inconsistency, or unusual transaction activity.

We may request reasonable verification information before shipment.

An order may be delayed or canceled when:

Payment cannot be verified
The billing and shipping information presents a significant inconsistency
The payment provider identifies elevated risk
The customer does not provide reasonably requested verification
We reasonably suspect unauthorized or fraudulent activity

Any collection and use of personal information will be handled according to our Privacy Policy and applicable law.

23. Events Beyond Reasonable Control

Shipping or delivery may be affected by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Fire or flood
Epidemics or public emergencies
War, civil unrest, or terrorism
Government restrictions
Customs action
Transportation disruption
Labor strikes
Carrier system outages
Infrastructure failure

We will make reasonable efforts to communicate material delays and provide the options required by applicable law.

This section does not excuse obligations that cannot legally be excluded.

24. Relationship With the Return & Refund Policy

Shipping claims, returned packages, refused deliveries, damaged products, incorrect products, and refunds may also be governed by the GripReady Return & Refund Policy.

Customers should review both policies.

If the policies appear inconsistent, the provision most specifically applicable to the issue will generally apply, subject to mandatory law.

25. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded, restricted, or waived.

Where this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control.

26. Contact Information

For shipping and delivery inquiries, contact:

Store Name: GripReady
Website: https://gripready.com
Email: housbirdcempo@gmail.com

Email is our primary customer support channel.

We aim to respond within 1–2 business days, Monday through Friday, excluding public holidays and unusually busy periods.

When contacting us, please include your full name, order number, shipping address, and a clear description of the issue.

Last updated: July 14, 2026